Nearly 30,000 Conversations and More Than 78% of Users Highly Satisfied
Artificial Intelligence proves its value when it delivers measurable results. HALIA, the conversational AI assistant developed by Unicorn Apulia for the healthcare sector, demonstrates how AI can simplify interactions between patients and healthcare providers in a tangible way.
To date, HALIA has successfully managed 29,910 conversations, assisting patients with appointment bookings, medical report retrieval, and general information requests, while handling the majority of these tasks without human intervention.
User feedback further confirms the system’s effectiveness. HALIA has received 6,256 ratings, achieving an average score of 4.10 out of 5. More than 78% of users awarded the system 4 or 5 stars, with 52.4% giving it the highest possible rating.
These results demonstrate that an AI assistant, when designed to solve real-world problems and seamlessly integrated into healthcare information systems, can significantly improve both the patient experience and operational efficiency. HALIA is far more than a traditional chatbot: it understands natural language, completes operational tasks, and reduces the administrative workload, allowing healthcare staff to focus on higher-value activities.
HALIA’s performance shows that Artificial Intelligence in healthcare is no longer a promise for the future—it is already delivering measurable value, as demonstrated by both its widespread adoption and the high level of satisfaction expressed by thousands of patients.
